DELL CUSTOMER SERVICE Reviews and Complaints All Reviews
Comment by jurisbabe | 0 |
User comment:
AWFUL CUSTOMER SERVICE AT DELL. It's really a shame. I purchased a Dell XPS 17 icore 7 (top line of consumer products at the time) in March. Hard drive crashed (disk read error, pres crtl+alt+del to rerecovery) in June. They shipped and installed via a tech a new hard drive and system (a/k/a mother) board. No software was on the "new" hard drive. After much frustration and hours on phone, new hard drive was shipped. It was also not loaded despite various assurances that it would be. Tech support, hardware spport, employee purchase plan support, no help! Hard to understand and trying to be friendly but no resolution. After 15+ years as a Dell customer and encouraging my non-tech savy parents to buy as well, I will not be purchasing aain. No one cared (or maybe they just have no power to do anything) about making it right for me as their customer. VERY disappointed.
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