DELL CUSTOMER SERVICE Reviews and Complaints All Reviews
Comment by Priad | 0 |
User comment:
This company has the worst customer service i have EVER!!!!!!! seen, STAY AWAY!!!!!!!!! I purchased a $2000 Dollar computer with dell, this is probably my 5th dell. i was supposed to receive a gift card for some were around 5%, i was told it would come in the mail with my billing info. i waited and waited for about 85 to 90 days. i went and dug around on the Internet to see what i could find, it was sent to my email. first off i was told it would come in the mail....... so i then tried to use it on 2-1-13 after learning that it was a 97 dollar gift card. come to find out it has a expiration date 1-30-13...... i was also told dell gift cards don't expire. that was obviously a lie!!!!!! i then tried to call and see if it could be fixed right away 3 different days with multiple phone calls the last one of which was 3 calls, 2 transfers from a so called manager dropped after she said she would transfer me to a sails rep to fix it, then the second time after 45min of transfers i asked to talk to her boss and she said "no she wouldn't do that" after i said i want to talk to someone higher than you then she rudely and reluctantly did so TO A MACHINE!!!!!! then it dropped again. so i managed to find another customer service number and asked to talk to a manager, they called me back after they were available. i explained my story and they said sorry they couldn't help me. he was polite and nice after learning about the ordeal. so in a nut shell after being told something by a dell rep. i was miss led and the company does not back what their reps. say, i was then lied to by a manager and disrespected to boot, then to basically told by the last manager i was S.O.L. because of what their company told me. stay away from dell not worth it go to another company who will take care of there loyal customers. i was just looking to try and get the gift card back or even the 50 of the 97 i was trying to spend with them, not like i was asking for the moon :( i was a loyal customer for the last 10 ish yearsa very Big WAS!!!!!
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