DELL CUSTOMER SERVICE Reviews and Complaints All Reviews

JasonCooke's Picture Comment by JasonCooke  0

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Dell reused point-blank to give me a returns address so I could ship a damaged out-of-the-box laptop back for a refund. They were insistent to see photos first. I asked them to send me a camera to take the photos, they would not. I explained continuously that I did not have a camera available and as it was within 24 hours of delivery and well within the 7 day distance selling regulations for the UK - I was not obliged to submit photos.

I've never had such shocking service from an online company. And this is my 19th Dell PC since 2004...

And it's getting worst!!!

RIP Customer Service.

« Go back to the company page





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