DELL CUSTOMER SERVICE Reviews and Complaints

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DELL CUSTOMER SERVICE Reviews

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  • 4973HW1



    I am really sorry to buy a Dell product. I was thought this is one of the quality brands .But with this customer care, I do not believe that I will buy one more dell product. Refer to below tag number I have delivered one of my laptop to your service in Istanbul Turkey, due to screen issue under warranty. Sometime later I got back it but the issue was same as before .Than after one day later I took it from your service ,I have delivered again to your service .But still I have no information about the product. According to Turkish regulation it is your legal responsibly to give the product... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Dell Customer Service



    The Dell Co has fallen so low in the Customer Service Dept. My Case involved such a lack of communication on the part of Dell. They dropped the ball on my order every step of the way. If I hadn't called to check on my order I wonder how long it would of sat in ANOTHER STATE with UPS trying to Deliver the package! Dell couldn't get their own Computers to work together, I don't know why I thought they could fix mine! But that was just the begining. This ordeal has shown me I will NOT ever buy a Dell again. The Company just did such an injustice to me as a Consumer that I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BrassyLass's Picture   BrassyLass    0 Comments   Comments
  • POOR CUSTOMER SERVICE



    I HAVE TRIED TO INQUIRE REGARDING DELL PROJECTORS 1420/1430 SINCE THE LAST TWO WEEKS AND NO RESPONSE HAS BEEN PROVIDED BY THE CUSTOMER END .. FURTHERMORE THE LINK PROVIDED REGARDING THE QUOTATION IS NOT LOGGING ON REFLECTING THE QUALITY OF SERVICE PROVIDED BY THE STAFF WHEREIN NO SATISFACTORY REPLY CAN BE PROVIDED WHERE AND HOW CAN THE DELL ACCESSORIES BE PURCHASED .. MY CUSTOMER NUMBER IS 791418058.. POOR SHOW BY THE STAFF More...
    (Advertising)
    Bastian's Picture   Bastian    0 Comments   Comments
  • Alienware is not fixed for 1 year



    We purchased out Alienware computer from Netherlands and a few months later we moved to Turkey. We had a simple blu-ray issue and called customer service. They sent someone to our house, he replaced the part, however when he assembled our computer did not start. Since that date (1 year) it is broken. As we were watching the technician we did warn Dell customer service multiple times that he does not know what he was doing but it was not taken serious. Upon this failure we have been visited at home approximately 20 times, parts were replaced around 20-30 times. Replaced parts are screen,... More...
    (Repair Services)
  • SALE A VIZIO E390i-A1 TV MODEL THEN SHIP A DIFFERENT MODEL E390-A1



    This is a not reliable website for customer to use and buy online. I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms. Verma, the Manager (Ext#4544054). After one week, they had changed it to the correct TV, but I had to wait an additional 27 days for it to ship out. Finally, I canceled my TV because this was supposed to be a Christmas gift for my parents. Why is Dell, a big company,... More...
    (Cable TV)
    HPham's Picture   HPham    0 Comments   Comments
  • Dell computer delivery terrible



    I purchased a Dell inspiron 660 from the Dell website which promised next day shipping. My purchase was on 8/1/2013. I am still waiting with 8/19/2013 as their now quoted target. I have tried to speak to someone multiple times and when a connection was finally made to speak to a human it was cut off almost immediately. I am so frustrated to be without a computer for two and a half weeks that I will decide today to purchase a computer locally and refuse delivery from Dell. Their site today still promises shipment tomorrow for purchasers when mine has been TWELVE days since ordering and... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BMadonna's Picture   BMadonna    1 Comments   Comments
  • Did not got my refund amount till now



    Hi There, I purchased a Dell laptop from Dell Exclusive Store. 51C Velachery Main Road,Vijayanagar, Velachery, Chennai - 600042, Near KFC. During that process I swiped my credit card for the 13,372 rupees. But the the person who swiped the card told me that the amount is not settled. For that reason I paid by cash. But it happened to be double deduction. SO i talked to them and they told i will get my money refunded. But its already 10 days neither i got my money nor a single phone call from them. I am following up them continuously but they are ignoring the issue. Please do the needful... More...
    (Credit Cards, Finance, Banks)
  • Horrible Customer Service!



    I have been paying $40 a month towards a Dell desktop that I purchased in 2010; this amount has been coming out of my checking account each month. Now, I owe only $27. I called Dell yesterday attempting to pay the balance on my account and get the automatic withdrawal stopped. I was transferred several times, placed on hold for 20 minutes, and then disconnected! I was so frustrated that I had to calm down and wait until today to call back. I was on the phone with them for 45 minutes, transferred four times, and never did get anyone who could assist me. I did, however, get three direct... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    byrdjct's Picture   byrdjct    0 Comments   Comments
  • Dell Warranty and Suppoer



    Two and a half years ago I bought a Dell Inspiron Laptop. When ordering it online, there was an option to extend the 1 year warranty into a 3 year warranty. I chose to do so and have regretted it ever since. About 6 months into it, I called to complain about my computer freaking out. They told me they couldn't help me because I hadn't purchased the software warranty. I figured ok, my bad for not reading the fine print. I called again about 6 months later a piece of my screen had broken. They told me the problem wasn't sever enough for them to come out and fix it but they... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    krazygrlee's Picture   krazygrlee    0 Comments   Comments
  • Terrible Service



    A large company like Dell needs to reevaluate their customer service department. It is not surprising to me that Dell has such a huge corporation as their products are cheap. However, their representatives that they pay to take calls from customers lack knowledge base on their products and basically try to sell you other products before solving your concern. I spent twenty minutes on the phone with a representative that told me I would have to pay them to tell him why my Dell V305 printer would not work properly with my Macbook Pro. Reading other reviews I have later found that the software... More...
    (Miscellaneous)
    Apple4life's Picture   Apple4life    0 Comments   Comments
  • Poor service scheduling



    At first,when my Inspiron14r's motherboard gave out, I was elated to discover that the warranty was still good and a replacement was coming my way. However, repeated mistakes from tech support led to two scheduling conflicts that I had tried to prevent. So, nearly three weeks later, no repair scheduled. So much for urgency; by now I'm putting serious thought into an ASUS laptop. In summary, Dell support cannot be relied upon for quick and effective service. More...
    (Repair Services)
    venator531's Picture   venator531    0 Comments   Comments
  • Dell's expedited shipping promise is not to be believed



    On 3/21/2013 I bought a computer online at Dell. The computer is for my granddaughter who just started college. I brought from Dell, rather than using another online company that I have used in the past, because my son stated that Dell ships promptly, and, if I pay to have the shipping expedited, I should have no problem getting the computer within 3/4 days. The computer has still not been shipped (3/26/13). I contacted Dell and was told I "should' have the computer around 4/4/13. This is unacceptable business practice! The extra money I paid to have the shipping expedited is... More...
    (Miscellaneous)
    sandy5fer1's Picture   sandy5fer1    0 Comments   Comments
  • Dell customer service is terrible



    I have not been able to download microsoft silverlight onto my ~2 year old computer making it impossible for me to log onto some of my work websites and now even netflix. I called Dell and first off the service agent from India answered in an unhappy tone and gruffly asked for a number that I had no idea what he was referring to.. Setting the whole tone for the 30 min useless conversation. I try to be a friendly person, but this guy was not making it easy. For what I expect would be a quick fix of them sending me some sort of update package the guy gave me two options an over the phone one... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pfpnshore's Picture   pfpnshore    0 Comments   Comments
  • Dell hates customers!



    Dell shipped me a computer, and as it turned out, it had a bad sound card. Tried calling customer support, and with one exception, the so-called "techs" repeated the same thinhgs that I had already done, trying to "prove" that it was a software fault. The one exception was reverting the computer to original, wiping out everything I had done to set it up. Along the line, I was transferred several times, and hung up on once. I have a stutter, and the people on the other end couldn't speak American well enough to understand me well, and they spent considerable... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Bookman's Picture   Bookman    1 Comments   Comments
  • broken laptop



    I paid Dell almost two hundred dollars to fix the button on my laptop. They were suppose to send me the packaging so I could send it to them well itsl been a week, I was told It would be overnight. I called Dell and the person that is suppose to be able to help me can not speak ENGLISH. I ask to speak to a supervisor and he can not speak ENGLISH. I went online to get information and a chat window pops up and ask if He/She can help me so I typed in my issue. well to my surprise He took ten minutes to type his answer...After ten minutes the words AGENT IS TYPING came across my screen. After... More...
    (Education, Schools)
    Gerard123's Picture   Gerard123    0 Comments   Comments
  • JUST ASKING FOR MONTHLY STATEMENT



    I stop getting a monthly statement from Dell about a year ago.so I tried paying on line .had problems getting my password to work.so I call them to straighten that out.So that was not taken care of.I've tried talking to them to start sending me a monthly statement again,I have yet to see one.So I don't know what amount my payment is or how much I owe them.If I don't pay on time they call .I ask them to send me a monthly statement.I have yet to get one.I will never deal with Dell again.When I pay them off.Never will I buy from them again.And I've been a buyer for maybe 10... More...
    (Miscellaneous)
    HAIRSTYLER57's Picture   HAIRSTYLER57    0 Comments   Comments
  • Customer "Care"



    As a long-time customer of Dell Computer, having purchased multiple computers from Dell, I am very surprised at the poor "customer care" I received when placing an order for a TV over the Black Friday weekend. I felt deliberately deceived by Dell's rep who assured me delivery time in advance of the holiday. The order was placed on this assurance, but when asked to confirm shipping, the rep would not reply after multiple e-mail attempts. Two weeks later, having heard nothing, I called in to check status and was told it will be 30 days out. Why was I not notified this GIFT... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    kabro's Picture   kabro    0 Comments   Comments
  • Dell doesn't care



    I had someone still my credit card information and make a large purchase. I contacted them within hours of noticing the purchase on my account, and was hung up on several times transferred over 15 times, with now resolve to my issue. I am going on to day three now, and have been transferred three times, then told I need to email the fraud team, I can not call them directly, then transferred again, and was told by this team I had to call a different number, and they couldn't transfer me to that number and I have been on hold with that number for 79 minutes as of right now. Dell... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • They suck!



    Dell is horrible! The worst company ever! You would think such a large company would care about their customers, but the DO NOT!!!!!! I had someone make a very large order on my credit card. Im in day three of trying to resolve this. They seem to not care at all! I have been hung up on several times, transferred 15 different times, told different information by every department! I will never purchase anythign from dell or recommend their company! They could care less about us, and you do not even speak to people that you can understand. So they are trained to hand up on you. I hope Karma... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DONTBUYDELL's Picture   DONTBUYDELL    0 Comments   Comments
  • Don't EVER buy a Dell



    I bought an Inspiron 1720 laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a waste of money. The last time I called for support I was so frustrated that I refused to give to pay for support again... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Amac1234's Picture   Amac1234    0 Comments   Comments
  • Inept Indian Customer Service



    I ordered the Dell Venue Pro on 8/8/11. On 8/10/11 I received a call from Joann at Dell asking me to call her back regarding some options that she needed to clarify on my phone. That evening, the phone arrived and I called the # Joann left. I told the thick-accented Indian CSR that received a message to call in, but of course she had no notes regarding why. While on the phone, I opened the box up and turned the phone on and was disappointed to discover that it was the Android model, and not the Windows 7 phone I had placed in my shopping cart. I explained right then to the CSR that... More...
    (Mobile Phones)
  • Dell Customer Service Is AWFUL



    I ordered a new computer, took it's beautiful shiny self out of the box, plugged it in & turned it on and....white screen of nothingness. I called customer service which said it was defective and would send a service rep out who should call me today...it's 5pm no call so I called customer service which said I could exchange my brand-spanking new computer but it would take 10-20 BUSINESS DAYS to replace it and they REFUSED to expedite the shipping, even though it was their fault. They offered to let me buy another new one and expedite the shipping (putting a $1400 charge on... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    denvergal011's Picture   denvergal011    1 Comments   Comments
  • Outright Fraud By Dell



    I ordered an Alienware PC o April 29th, since I was at a place where I could not call on the phone to placem my order, I did it via webchat, I gave the man Juan Alfaro the details of what I wanted, the order was placed, on the 5th of May, i noticed the UUS$2800 dollars that the laptop cost, was taken from my bank, and I still hadn't received an email from Dell confirming my purchase, so I called them when I got home, and the email was sent to me, inmediately i Noticed a copy of Office Home and student which I did not ordered, so I called the modifications department and I told them i... More...
    (Delivery Services)
    gustavo1561's Picture   gustavo1561    0 Comments   Comments

DELL CUSTOMER SERVICE Reviews By Product


DELL CUSTOMER SERVICE Comments


rosie777 says: (1 year ago)
 0
My mother's Dell computer that she had recently bought had been hacked by a scam artist who called her cell phone number and convinced her that she needed him to let him get on her computer and fix it for her. She didn't know not to let him. He then got on to her computer without her giving him and numbers and messed with it and then convinced her to pay him $40 with her debit card. The next day she told me what she had done and I was horrified. I helped her to get her money back and then called Dell for help. AFTER their Tech support had spent a half an hour or so remotely working on her computer they then informed us that in order to take all of the bad files off she would have to pay them $129.00. I told them that was unacceptable and that they had wasted my time by not informing me FIRST that they were going to try to make us pay through the nose for helping us.

My husband then came over and fixed everything for her with NO problem the next day.

I feel strongly that Dell's so called Tech Support tried to scam us and rip us off also. I feel they were no better then the hacker/scammer. I no longer have any respect for them.



JasonCooke says: (1 year ago)
 0
Dell reused point-blank to give me a returns address so I could ship a damaged out-of-the-box laptop back for a refund. They were insistent to see photos first. I asked them to send me a camera to take the photos, they would not. I explained continuously that I did not have a camera available and as it was within 24 hours of delivery and well within the 7 day distance selling regulations for the UK - I was not obliged to submit photos.

I've never had such shocking service from an online company. And this is my 19th Dell PC since 2004...

And it's getting worst!!!

RIP Customer Service.



Priad says: (2 years ago)
 0
This company has the worst customer service i have EVER!!!!!!! seen, STAY AWAY!!!!!!!!! I purchased a $2000 Dollar computer with dell, this is probably my 5th dell. i was supposed to receive a gift card for some were around 5%, i was told it would come in the mail with my billing info. i waited and waited for about 85 to 90 days. i went and dug around on the Internet to see what i could find, it was sent to my email. first off i was told it would come in the mail....... so i then tried to use it on 2-1-13 after learning that it was a 97 dollar gift card. come to find out it has a expiration date 1-30-13...... i was also told dell gift cards don't expire. that was obviously a lie!!!!!! i then tried to call and see if it could be fixed right away 3 different days with multiple phone calls the last one of which was 3 calls, 2 transfers from a so called manager dropped after she said she would transfer me to a sails rep to fix it, then the second time after 45min of transfers i asked to talk to her boss and she said "no she wouldn't do that" after i said i want to talk to someone higher than you then she rudely and reluctantly did so TO A MACHINE!!!!!! then it dropped again. so i managed to find another customer service number and asked to talk to a manager, they called me back after they were available. i explained my story and they said sorry they couldn't help me. he was polite and nice after learning about the ordeal. so in a nut shell after being told something by a dell rep. i was miss led and the company does not back what their reps. say, i was then lied to by a manager and disrespected to boot, then to basically told by the last manager i was S.O.L. because of what their company told me. stay away from dell not worth it go to another company who will take care of there loyal customers. i was just looking to try and get the gift card back or even the 50 of the 97 i was trying to spend with them, not like i was asking for the moon :( i was a loyal customer for the last 10 ish yearsa very Big WAS!!!!!



Frankiemay says: (3 years ago)
 0
DELL Customer Service is very bad! I called in with a memory card problem and I was transferred to (no lie because I counted) twenty-seven different reps...each time the rep would ask me for my "Tag #" and what the problem was and then I was informed that I had the wrong department and they had to transfer me...finally I gave up while being transferred to yet another customer "care" rep. The experience was a turn off and I will absolutely never ever EVER purchase from DELL...DELL Stinks:-( And my bad for not hanging up the phone after my third tranfer!!!!!



sanju says: (3 years ago)
 0
Customer service is hopeless,My credit card is charged twice for the single purchase. and refunding is just like chewing metal bread. dell sucks



sanju says: (3 years ago)
 0
Customer service is hopeless,My credit card is charged twice for the single purchase. and refunding is just like chewing metal bread. dell sucks



suchitsagar says: (3 years ago)
 0
Hai,dis is suchit from Bangalore.i purchased my dell inspiron 15R laptop 6months back.i got a trouble that the speaker have some cracking sound .so,can you please contact me and repair/replace it.please respond .u can mail me on suchitsagar@gmail.com.



jurisbabe says: (3 years ago)
 0
AWFUL CUSTOMER SERVICE AT DELL. It's really a shame. I purchased a Dell XPS 17 icore 7 (top line of consumer products at the time) in March. Hard drive crashed (disk read error, pres crtl+alt+del to rerecovery) in June. They shipped and installed via a tech a new hard drive and system (a/k/a mother) board. No software was on the "new" hard drive. After much frustration and hours on phone, new hard drive was shipped. It was also not loaded despite various assurances that it would be. Tech support, hardware spport, employee purchase plan support, no help! Hard to understand and trying to be friendly but no resolution. After 15+ years as a Dell customer and encouraging my non-tech savy parents to buy as well, I will not be purchasing aain. No one cared (or maybe they just have no power to do anything) about making it right for me as their customer. VERY disappointed.



OliviaR says: (5 years ago)
 +1
I had to call back several times and wait on hold for at least a 1/2 hour to cancel my order. I was told originally that I couldn't cancel my order, then that they would put in an expedite request for me and if that didn't get "approved" then I could cancel (which doesn't make sense - why could I cancel then but not now?). I wasn't getting anywhere with that person, so I finished the call and called back to get someone else. That person said they would cancel my order (thank gosh!). But then the next morning I received an email that my order had shipped. I called again and was told that I had to receive it and then return it. This was such a waste of my time - why couldn't I just cancel my order?!



Lawrence says: (5 years ago)
 0
My complaint is they would not take my rebate coupon for $50. all i got was a run around and the coupon will expire on 5/1. I feel like i got ripped off



doysan says: (5 years ago)
 0
I want an answer to my problem not a place to make another comment.Now damn it tell me where to send my old printer.



doysan says: (5 years ago)
 0
I have tried time after time 2 get someone to tell me where to send my old printer. The omly response I get is to use the 2return shipping labels that were sent along with the recycle kiy. I need3shipping labels. Please respond. Thank You,




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