DELL CUSTOMER SERVICE Reviews and Complaints

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business


Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 70
Companies Click Here
Businesses
Reply Here 		Claim your Business Free
Claim Your
Business Free 		Write Reviews
Write Free
Reviews 		Submit Support Tickets to Companies
Submit
Support Tickets


DELL CUSTOMER SERVICE Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0

  • Poor service scheduling



    At first,when my Inspiron14r's motherboard gave out, I was elated to discover that the warranty was still good and a replacement was coming my way. However, repeated mistakes from tech support led to two scheduling conflicts that I had tried to prevent. So, nearly three weeks later, no repair scheduled. So much for urgency; by now I'm putting serious thought into an ASUS laptop. In summary, Dell support cannot be relied upon for quick and effective service. More...
    (Repair Services)
    venator531's Picture   venator531    0 Comments   Comments

  • Dell's expedited shipping promise is not to be believed



    On 3/21/2013 I bought a computer online at Dell. The computer is for my granddaughter who just started college. I brought from Dell, rather than using another online company that I have used in the past, because my son stated that Dell ships promptly, and, if I pay to have the shipping expedited, I should have no problem getting the computer within 3/4 days. The computer has still not been shipped (3/26/13). I contacted Dell and was told I "should' have the computer around 4/4/13. This is unacceptable business practice! The extra money I paid to have the shipping expedited is... More...
    (Miscellaneous)
    sandy5fer1's Picture   sandy5fer1    0 Comments   Comments

  • Dell customer service is terrible



    I have not been able to download microsoft silverlight onto my ~2 year old computer making it impossible for me to log onto some of my work websites and now even netflix. I called Dell and first off the service agent from India answered in an unhappy tone and gruffly asked for a number that I had no idea what he was referring to.. Setting the whole tone for the 30 min useless conversation. I try to be a friendly person, but this guy was not making it easy. For what I expect would be a quick fix of them sending me some sort of update package the guy gave me two options an over the phone one... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pfpnshore's Picture   pfpnshore    0 Comments   Comments

  • Dell hates customers!



    Dell shipped me a computer, and as it turned out, it had a bad sound card. Tried calling customer support, and with one exception, the so-called "techs" repeated the same thinhgs that I had already done, trying to "prove" that it was a software fault. The one exception was reverting the computer to original, wiping out everything I had done to set it up. Along the line, I was transferred several times, and hung up on once. I have a stutter, and the people on the other end couldn't speak American well enough to understand me well, and they spent considerable... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Bookman's Picture   Bookman    1 Comments   Comments

  • broken laptop



    I paid Dell almost two hundred dollars to fix the button on my laptop. They were suppose to send me the packaging so I could send it to them well itsl been a week, I was told It would be overnight. I called Dell and the person that is suppose to be able to help me can not speak ENGLISH. I ask to speak to a supervisor and he can not speak ENGLISH. I went online to get information and a chat window pops up and ask if He/She can help me so I typed in my issue. well to my surprise He took ten minutes to type his answer...After ten minutes the words AGENT IS TYPING came across my screen. After... More...
    (Education, Schools)
    Gerard123's Picture   Gerard123    0 Comments   Comments

  • JUST ASKING FOR MONTHLY STATEMENT



    I stop getting a monthly statement from Dell about a year ago.so I tried paying on line .had problems getting my password to work.so I call them to straighten that out.So that was not taken care of.I've tried talking to them to start sending me a monthly statement again,I have yet to see one.So I don't know what amount my payment is or how much I owe them.If I don't pay on time they call .I ask them to send me a monthly statement.I have yet to get one.I will never deal with Dell again.When I pay them off.Never will I buy from them again.And I've been a buyer for maybe 10... More...
    (Miscellaneous)
    HAIRSTYLER57's Picture   HAIRSTYLER57    0 Comments   Comments

  • Customer "Care"



    As a long-time customer of Dell Computer, having purchased multiple computers from Dell, I am very surprised at the poor "customer care" I received when placing an order for a TV over the Black Friday weekend. I felt deliberately deceived by Dell's rep who assured me delivery time in advance of the holiday. The order was placed on this assurance, but when asked to confirm shipping, the rep would not reply after multiple e-mail attempts. Two weeks later, having heard nothing, I called in to check status and was told it will be 30 days out. Why was I not notified this GIFT... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    kabro's Picture   kabro    0 Comments   Comments

  • Dell doesn't care



    I had someone still my credit card information and make a large purchase. I contacted them within hours of noticing the purchase on my account, and was hung up on several times transferred over 15 times, with now resolve to my issue. I am going on to day three now, and have been transferred three times, then told I need to email the fraud team, I can not call them directly, then transferred again, and was told by this team I had to call a different number, and they couldn't transfer me to that number and I have been on hold with that number for 79 minutes as of right now. Dell... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DONTBUYDELL's Picture   DONTBUYDELL    Read The Conversation   Read The Conversation

  • They suck!



    Dell is horrible! The worst company ever! You would think such a large company would care about their customers, but the DO NOT!!!!!! I had someone make a very large order on my credit card. Im in day three of trying to resolve this. They seem to not care at all! I have been hung up on several times, transferred 15 different times, told different information by every department! I will never purchase anythign from dell or recommend their company! They could care less about us, and you do not even speak to people that you can understand. So they are trained to hand up on you. I hope Karma... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DONTBUYDELL's Picture   DONTBUYDELL    0 Comments   Comments

  • Don't EVER buy a Dell



    I bought an Inspiron 1720 laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a waste of money. The last time I called for support I was so frustrated that I refused to give to pay for support again... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Amac1234's Picture   Amac1234    0 Comments   Comments

  • Inept Indian Customer Service



    I ordered the Dell Venue Pro on 8/8/11. On 8/10/11 I received a call from Joann at Dell asking me to call her back regarding some options that she needed to clarify on my phone. That evening, the phone arrived and I called the # Joann left. I told the thick-accented Indian CSR that received a message to call in, but of course she had no notes regarding why. While on the phone, I opened the box up and turned the phone on and was disappointed to discover that it was the Android model, and not the Windows 7 phone I had placed in my shopping cart. I explained right then to the CSR that... More...
    (Mobile Phones)
    Interceptor2551's Picture   Interceptor2551    Read The Conversation   Read The Conversation

  • Dell Customer Service Is AWFUL



    I ordered a new computer, took it's beautiful shiny self out of the box, plugged it in & turned it on and....white screen of nothingness. I called customer service which said it was defective and would send a service rep out who should call me today...it's 5pm no call so I called customer service which said I could exchange my brand-spanking new computer but it would take 10-20 BUSINESS DAYS to replace it and they REFUSED to expedite the shipping, even though it was their fault. They offered to let me buy another new one and expedite the shipping (putting a $1400 charge on... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    denvergal011's Picture   denvergal011    1 Comments   Comments

  • Outright Fraud By Dell



    I ordered an Alienware PC o April 29th, since I was at a place where I could not call on the phone to placem my order, I did it via webchat, I gave the man Juan Alfaro the details of what I wanted, the order was placed, on the 5th of May, i noticed the UUS$2800 dollars that the laptop cost, was taken from my bank, and I still hadn't received an email from Dell confirming my purchase, so I called them when I got home, and the email was sent to me, inmediately i Noticed a copy of Office Home and student which I did not ordered, so I called the modifications department and I told them i... More...
    (Delivery Services)
    gustavo1561's Picture   gustavo1561    0 Comments   Comments

  • Lousy Service



    I ordered a Dell XPS laptop, and when it arrived the keyboard was in Spanish and the keys all linked wrong. No one at Dell could tell us why, and they sent in a replacement that took a few days to arrive. The replacement was the wrong keyboard again. The third keyboard would arrive in three days, and they refused to return my laptop until then without a reason. They have been very unhelpful and difficult to both contact and communicate with. I don't recommended anyone to ever bother with Dell for any reason. It has been a hugely disappointing experience from the beginning and I regret... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    SjVECa's Picture   SjVECa    0 Comments   Comments

  • TV Shipping Nightmare



    My boyfriend and I ordered a TV from Dell.com, the website and confirmation receipt e-mail estimated the delivery date to be within the next 7 business days or earlier. After about 2 weeks of waiting for a delivery that never showed up, we called in. By the way - good luck getting someone who speaks English on their customer care lines. They are all in India, probably being paid a nickel an hour. Anyway I was eventually told they did not know when my TV would be delivered since we live in a smaller town they wont be coming to my city until they fill a whole freight truck and so far we were... More...
    (Cable TV)
    aafloyd's Picture   aafloyd    0 Comments   Comments

  • Complaint BDL Egypt, Cairo



    Dear Dell support agent I have sent a Dell Vostro 1015 laptop to BDL Egypt, Cairo Barnch since 26 jan, cuz i have 2 problems in it, 1st- That the recharger not working. 2nd- The Loaptop didn't recharging the battery also with another working charger. the problem here that my laptop was there more than 20 days without any respond from BDL agent to tell me whats the problem is, an if it solved or not or not able to solve it. and tried toooooooooo much to call them every day alot of times but noway to reach them. Please responsible take an aggressive action about this... More...
    (Insurance)
    amrf911's Picture   amrf911    1 Comments   Comments

  • inspiron 1545



    I bought an inspiron 1545 in July 2010 and I have had problems with the computer opening up tabs in windows, the curser doesn't always work, the font changes on it's own, etc. I have called Dell Customer Service a number of times and all they have to say is sorry you are having this problem. After two diagnostic test, done by Dell, they sent me a box to send the computer back. They supposidly replaced the Motherboard, but the problems are still there. I will never buy Dell again. This product is off the market, I guess they realized the Inspiron is a piece of junk! More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    allieinMV's Picture   allieinMV    1 Comments   Comments

  • Don't buy a DELL



    Unless you plan on never needing support and assuming nothing will ever happen to your PC,Don't buy a DELL. My experience with DELL has been less than satisfactory. My PC is less than a year old and, I bought the extended warranty thinking that it would do me some good. Big mistake. Even though I had the standard warranty and an extended warranty, DELL support declined to fix my PC, after it suffered a major hard-drive problem, without charging me an additional one hundred thirty dollars for a one time fix (with no guarantee that it would work)or two hundred thirty for one year of... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    chuck79's Picture   chuck79    0 Comments   Comments

  • DELL BLOWS



    Long story - well, long... On Jun 23, 2010 i ordered a laptop, mouse and xfr cable to ship to CT. I live in AZ. I rec'd an email that said 'order has shipped, included a confirmation # and del date of Jul 1 which was perfect. My sister needed by Jul 7. On Jul 1 nothing arrived and when I called Dell I learned they mailed me a verification letter and i had 3 days to call with the code within. This was never mentioned in the "Order has shipped' email and really isnt even suggested between the lines of 'order has shipped'. Does it to anyone? I also learned... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    adv1femm's Picture   adv1femm    0 Comments   Comments

  • Order



    Dell's customer service is HORRIBLE! They have screwed up my order and now I have to wait twice as long to get it - no apologies and no compensation. A Customer Care MANAGER (Indian of course) told me in her horrible accent to go an get a glass of water and when I calmed down to come back and talk to her? I was just trying to explain my situation. It was so rude. You cannot talk to an American if you tried. I am having to suffer for a screw up that Dell is responsible for, and it is a horrible feeling. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    dontdoDell's Picture   dontdoDell    1 Comments   Comments

  • Dell Incresing Interest rates



    Today, I found out that Dell had raised my interest rate from 10%+ to 17.57%. I was supposed to have a promotional rate, but was told today that I was sent a letter in Oct 09 and had not replied to it so my rate went up. I recieved no letter and asked why they could not have left an alert on my account online since that it is where I do my business with Dell and I was told that they did not have the capability to do this, quite laughable, since they leave message alerts online when they want to contact you. I pay on time and more than minimum, but they said the interest rate was based on... More...
    (Credit Cards, Finance, Banks)
    grizzly's Picture   grizzly    0 Comments   Comments

  • Horrible Product/ Customer Service



    On December 9 I ordered a Dell Inspiron 1545 Laptop with Windows 7. Unbeknownst to me, Dell has this ridiculous return policy where you have only 21 days from the order date. Of course, it takes over two weeks from the order date to receive your computer and then there are only a few days left if anything major goes wrong. A real scam, if you ask me; and, had I known about this horrible policy, I absolutely positively would not have ordered from this company. Anyway, four days out of the box I am online and the screen freezes. After a few minutes, the computer shuts down and begins to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    JMD718's Picture   JMD718    5 Comments   Comments

  • Dell Stinks



    Dell service is the worst that I have ever had. We are trying to get a video card for Dell Opitplex 960 and their tech support gives recommending incompatible card. Guess Dell doesn't know their product. When I pointed their mistakes, I get the run-around from Tech Support(more like Tech-less) to Customer Care (more like care-less) and Sales Dept (who cares once we got your money) putting the blame on each other. And try calling the listed phone for Mr. Ronald Garrigues (Pres. of Consumer)you'll get an answer from operator who doesn't know Mr. Garrigues and can only connect... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    NDRI's Picture   NDRI    0 Comments   Comments

  • Dell Customer Service



    I just had a customer service encounter with Dell that was terrible. Unfortunately, it was typical of my service experiences with Dell. Just so you know, I'm not just an average consumer. For the past three years I have been involved with training customer service to Fortune 100 companies and many other companies and organizations at that level. I know how to train good customer service, and I recognize when a company desperately needs to improve customer service. Dell's service is in desperate need of improvement. Here are the specifics of my complaint. Yesterday I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    UnhappyDellUser's Picture   UnhappyDellUser    1 Comments   Comments

  • They are doing better



    I was in the market for a new laptop. I had always used HP products in the past, but my most recent HP laptop had a critical failure only two years after purchase so I decided to branch out. At work and a previous employer we always used Dell laptops. I never had any complaints with them so I decided to do a little research. It turns out there are a good many people who are very disappointed with Dell due to their customer service experiences. That made me a little fearful about purchasing from them. However, I noticed from a recent Consumer Reports quality survey that almost all... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    ERBond's Picture   ERBond    0 Comments   Comments

  • printer



    Dawood Haig Nicol datnicol@hotmail.com To whom it may concern, I have been a Dell customer for 6 yrs, 3 yrs ago I purchased an inspiron 530 computer service tag # 98lcgd1 and a photo all in one 926 printer service tag # cbtsfb1 Up until this time I have not had to use the scanner on this product. When I tried to scan I got a message stating that said needed a disk with a ocr application on it. I call customer service was on the phone for a hour and a half, first with the printer department, then technical support, who then transferred me to the software team. I spoke with a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    datnicol's Picture   datnicol    Read The Conversation   Read The Conversation

View all reviews


DELL CUSTOMER SERVICE Reviews By Product


DELL CUSTOMER SERVICE Comments


rosie777 says: (1 month ago)
 0
My mother's Dell computer that she had recently bought had been hacked by a scam artist who called her cell phone number and convinced her that she needed him to let him get on her computer and fix it for her. She didn't know not to let him. He then got on to her computer without her giving him and numbers and messed with it and then convinced her to pay him $40 with her debit card. The next day she told me what she had done and I was horrified. I helped her to get her money back and then called Dell for help. AFTER their Tech support had spent a half an hour or so remotely working on her computer they then informed us that in order to take all of the bad files off she would have to pay them $129.00. I told them that was unacceptable and that they had wasted my time by not informing me FIRST that they were going to try to make us pay through the nose for helping us.

My husband then came over and fixed everything for her with NO problem the next day.

I feel strongly that Dell's so called Tech Support tried to scam us and rip us off also. I feel they were no better then the hacker/scammer. I no longer have any respect for them.



JasonCooke says: (2 months ago)
 0
Dell reused point-blank to give me a returns address so I could ship a damaged out-of-the-box laptop back for a refund. They were insistent to see photos first. I asked them to send me a camera to take the photos, they would not. I explained continuously that I did not have a camera available and as it was within 24 hours of delivery and well within the 7 day distance selling regulations for the UK - I was not obliged to submit photos.

I've never had such shocking service from an online company. And this is my 19th Dell PC since 2004...

And it's getting worst!!!

RIP Customer Service.



Priad says: (3 months ago)
 0
This company has the worst customer service i have EVER!!!!!!! seen, STAY AWAY!!!!!!!!! I purchased a $2000 Dollar computer with dell, this is probably my 5th dell. i was supposed to receive a gift card for some were around 5%, i was told it would come in the mail with my billing info. i waited and waited for about 85 to 90 days. i went and dug around on the Internet to see what i could find, it was sent to my email. first off i was told it would come in the mail....... so i then tried to use it on 2-1-13 after learning that it was a 97 dollar gift card. come to find out it has a expiration date 1-30-13...... i was also told dell gift cards don't expire. that was obviously a lie!!!!!! i then tried to call and see if it could be fixed right away 3 different days with multiple phone calls the last one of which was 3 calls, 2 transfers from a so called manager dropped after she said she would transfer me to a sails rep to fix it, then the second time after 45min of transfers i asked to talk to her boss and she said "no she wouldn't do that" after i said i want to talk to someone higher than you then she rudely and reluctantly did so TO A MACHINE!!!!!! then it dropped again. so i managed to find another customer service number and asked to talk to a manager, they called me back after they were available. i explained my story and they said sorry they couldn't help me. he was polite and nice after learning about the ordeal. so in a nut shell after being told something by a dell rep. i was miss led and the company does not back what their reps. say, i was then lied to by a manager and disrespected to boot, then to basically told by the last manager i was S.O.L. because of what their company told me. stay away from dell not worth it go to another company who will take care of there loyal customers. i was just looking to try and get the gift card back or even the 50 of the 97 i was trying to spend with them, not like i was asking for the moon :( i was a loyal customer for the last 10 ish yearsa very Big WAS!!!!!



Frankiemay says: (2 years ago)
 0
DELL Customer Service is very bad! I called in with a memory card problem and I was transferred to (no lie because I counted) twenty-seven different reps...each time the rep would ask me for my "Tag #" and what the problem was and then I was informed that I had the wrong department and they had to transfer me...finally I gave up while being transferred to yet another customer "care" rep. The experience was a turn off and I will absolutely never ever EVER purchase from DELL...DELL Stinks:-( And my bad for not hanging up the phone after my third tranfer!!!!!



sanju says: (2 years ago)
 0
Customer service is hopeless,My credit card is charged twice for the single purchase. and refunding is just like chewing metal bread. dell sucks



sanju says: (2 years ago)
 0
Customer service is hopeless,My credit card is charged twice for the single purchase. and refunding is just like chewing metal bread. dell sucks



suchitsagar says: (2 years ago)
 0
Hai,dis is suchit from Bangalore.i purchased my dell inspiron 15R laptop 6months back.i got a trouble that the speaker have some cracking sound .so,can you please contact me and repair/replace it.please respond .u can mail me on suchitsagar@gmail.com.



jurisbabe says: (2 years ago)
 0
AWFUL CUSTOMER SERVICE AT DELL. It's really a shame. I purchased a Dell XPS 17 icore 7 (top line of consumer products at the time) in March. Hard drive crashed (disk read error, pres crtl+alt+del to rerecovery) in June. They shipped and installed via a tech a new hard drive and system (a/k/a mother) board. No software was on the "new" hard drive. After much frustration and hours on phone, new hard drive was shipped. It was also not loaded despite various assurances that it would be. Tech support, hardware spport, employee purchase plan support, no help! Hard to understand and trying to be friendly but no resolution. After 15+ years as a Dell customer and encouraging my non-tech savy parents to buy as well, I will not be purchasing aain. No one cared (or maybe they just have no power to do anything) about making it right for me as their customer. VERY disappointed.



OliviaR says: (4 years ago)
 +1
I had to call back several times and wait on hold for at least a 1/2 hour to cancel my order. I was told originally that I couldn't cancel my order, then that they would put in an expedite request for me and if that didn't get "approved" then I could cancel (which doesn't make sense - why could I cancel then but not now?). I wasn't getting anywhere with that person, so I finished the call and called back to get someone else. That person said they would cancel my order (thank gosh!). But then the next morning I received an email that my order had shipped. I called again and was told that I had to receive it and then return it. This was such a waste of my time - why couldn't I just cancel my order?!



Lawrence says: (4 years ago)
 0
My complaint is they would not take my rebate coupon for $50. all i got was a run around and the coupon will expire on 5/1. I feel like i got ripped off



doysan says: (4 years ago)
 0
I want an answer to my problem not a place to make another comment.Now damn it tell me where to send my old printer.



doysan says: (4 years ago)
 0
I have tried time after time 2 get someone to tell me where to send my old printer. The omly response I get is to use the 2return shipping labels that were sent along with the recycle kiy. I need3shipping labels. Please respond. Thank You,




Post a comment for DELL CUSTOMER SERVICE

login with Facebook and share your reviews

[Top]
User:   Password:   Remember     Forgot?

Customers Review.    Businesses Reply.    Everybody Wins.

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team