DELL CUSTOMER SERVICE Consumer Complaints All Reviews

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DELL CUSTOMER SERVICE Reviews

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  • Dell



    DO NOT BUY A DELL PRODUCT, complete joke and waste of a company. When you have to send a laptop in FIVE TIMES, in less than a year, clearly there are issues. Every time it was "fixed" it came back broken in a new way. No exaggeration. This last time my backlight keyboard no longer lights up, an upgrade I was charged for. I'm also in grad school studying to be a Doctor, and can not afford to send my computer in every other week, and Dell has no regard what so ever. Again THINK TWICE before buying from Dell. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Taywhit12's Picture   Taywhit12    0 Comments   Comments
  • Dell Gift Card



    Ordered $100.00 Dell gift card online with order number 799617317. Paid with promo gift card. 3 weeks later called to find out when I would receive and was told I would not because I cannot purchase a gift card with a promo gift card!!! No one told me and the order was placed online! Now cannot refund my money as promo gift card expired and will not issue me a new one! Left me holding on line for half hour.. never came back to me! Horrible! Took my money and ran! More...
    (Advertising)
    Dye7755's Picture   Dye7755    0 Comments   Comments
  • Insperion one trash



    I purchased a dell Inspiron one all in one a couple of years ago. I installed all additional software such as antivirus was installed. After about 6 months the computer seemed to go in sleep mode. I had to push the sleep button on the keyboard to get it out of that mode. Upon awakening the monititor would start flashing red, yellow, blue, green colors and I would have to turn it off by clicking the sleep button multiple time. It would finally come up to the windows login screen. I have not been able to update or load anything new on my computer since. I called dells service center several... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Cdmaney11's Picture   Cdmaney11    0 Comments   Comments
  • Dell: V725w printer has been a huge failure



    I purchased the V725w printer. It has never worked well. Support has never corrected the problem. When the printer does work the quality is below and older dell printer that I owned before this one. The ink does not last. I only printed a few pages and the color ink was gone. I assumed this was a lower volume ink that came with the printer. I purchased replacement ink. I have printed maybe 8 pages and the ink is again empty. My first dell printer was the best I had ever seen. I replaced it with another and I have been severely disappointed. I own 7 dell pc's. I will never... More...
    (Miscellaneous)
    jrsites's Picture   jrsites    0 Comments   Comments
  • Vertical line issue with dell 18.5" LCD



    Dear support team, I am Devidas from Computer Exchange Pvt .ltd Pune, I was logged the complaint against my LCD 18.5” monitor with dell service center case reference ID was 897018403 one month before & respectively dell technical person was visited to my place to pick up the same for replacement but I was expecting the replacement immediately against the pickup because this monitor is we are using with our office work daily and we don’t have a stand by monitor to continue our work so I have denied for that, then I reblogged the complaint again to pick up the monitor for... More...
    (Repair Services)
    devidas's Picture   devidas    0 Comments   Comments
  • Laptop issue inspiron 15Z



    Service Request Number 898185645 I purchased a laptop and it was delivered on 8/15/2014. The laptop was defective and froze. I contacted Dell support the next day and ran a diagnostic test and discovered that the hard drive was bad. They promised me a replacement and sent me an email. I waited 2 days and no one contacted me. I called on 8/18/2014 and was transferred to three different departments. I was then told that Dell will ship (not deliver) me another laptop in 5 more days. I patiently explained that I need a laptop to complete my work and I cannot wait 5 more days, not including... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    jenkinb's Picture   jenkinb    0 Comments   Comments
  • Dell Customer Service



    The Dell Co has fallen so low in the Customer Service Dept. My Case involved such a lack of communication on the part of Dell. They dropped the ball on my order every step of the way. If I hadn't called to check on my order I wonder how long it would of sat in ANOTHER STATE with UPS trying to Deliver the package! Dell couldn't get their own Computers to work together, I don't know why I thought they could fix mine! But that was just the begining. This ordeal has shown me I will NOT ever buy a Dell again. The Company just did such an injustice to me as a Consumer that I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BrassyLass's Picture   BrassyLass    0 Comments   Comments
  • POOR CUSTOMER SERVICE



    I HAVE TRIED TO INQUIRE REGARDING DELL PROJECTORS 1420/1430 SINCE THE LAST TWO WEEKS AND NO RESPONSE HAS BEEN PROVIDED BY THE CUSTOMER END .. FURTHERMORE THE LINK PROVIDED REGARDING THE QUOTATION IS NOT LOGGING ON REFLECTING THE QUALITY OF SERVICE PROVIDED BY THE STAFF WHEREIN NO SATISFACTORY REPLY CAN BE PROVIDED WHERE AND HOW CAN THE DELL ACCESSORIES BE PURCHASED .. MY CUSTOMER NUMBER IS 791418058.. POOR SHOW BY THE STAFF More...
    (Advertising)
    Bastian's Picture   Bastian    0 Comments   Comments
  • SALE A VIZIO E390i-A1 TV MODEL THEN SHIP A DIFFERENT MODEL E390-A1



    This is a not reliable website for customer to use and buy online. I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms. Verma, the Manager (Ext#4544054). After one week, they had changed it to the correct TV, but I had to wait an additional 27 days for it to ship out. Finally, I canceled my TV because this was supposed to be a Christmas gift for my parents. Why is Dell, a big company,... More...
    (Cable TV)
    HPham's Picture   HPham    0 Comments   Comments
  • Dell computer delivery terrible



    I purchased a Dell inspiron 660 from the Dell website which promised next day shipping. My purchase was on 8/1/2013. I am still waiting with 8/19/2013 as their now quoted target. I have tried to speak to someone multiple times and when a connection was finally made to speak to a human it was cut off almost immediately. I am so frustrated to be without a computer for two and a half weeks that I will decide today to purchase a computer locally and refuse delivery from Dell. Their site today still promises shipment tomorrow for purchasers when mine has been TWELVE days since ordering and... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BMadonna's Picture   BMadonna    1 Comments   Comments
  • Horrible Customer Service!



    I have been paying $40 a month towards a Dell desktop that I purchased in 2010; this amount has been coming out of my checking account each month. Now, I owe only $27. I called Dell yesterday attempting to pay the balance on my account and get the automatic withdrawal stopped. I was transferred several times, placed on hold for 20 minutes, and then disconnected! I was so frustrated that I had to calm down and wait until today to call back. I was on the phone with them for 45 minutes, transferred four times, and never did get anyone who could assist me. I did, however, get three direct... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    byrdjct's Picture   byrdjct    0 Comments   Comments
  • Dell Warranty and Suppoer



    Two and a half years ago I bought a Dell Inspiron Laptop. When ordering it online, there was an option to extend the 1 year warranty into a 3 year warranty. I chose to do so and have regretted it ever since. About 6 months into it, I called to complain about my computer freaking out. They told me they couldn't help me because I hadn't purchased the software warranty. I figured ok, my bad for not reading the fine print. I called again about 6 months later a piece of my screen had broken. They told me the problem wasn't sever enough for them to come out and fix it but they... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    krazygrlee's Picture   krazygrlee    0 Comments   Comments
  • Terrible Service



    A large company like Dell needs to reevaluate their customer service department. It is not surprising to me that Dell has such a huge corporation as their products are cheap. However, their representatives that they pay to take calls from customers lack knowledge base on their products and basically try to sell you other products before solving your concern. I spent twenty minutes on the phone with a representative that told me I would have to pay them to tell him why my Dell V305 printer would not work properly with my Macbook Pro. Reading other reviews I have later found that the software... More...
    (Miscellaneous)
    Apple4life's Picture   Apple4life    0 Comments   Comments
  • Dell's expedited shipping promise is not to be believed



    On 3/21/2013 I bought a computer online at Dell. The computer is for my granddaughter who just started college. I brought from Dell, rather than using another online company that I have used in the past, because my son stated that Dell ships promptly, and, if I pay to have the shipping expedited, I should have no problem getting the computer within 3/4 days. The computer has still not been shipped (3/26/13). I contacted Dell and was told I "should' have the computer around 4/4/13. This is unacceptable business practice! The extra money I paid to have the shipping expedited is... More...
    (Miscellaneous)
    sandy5fer1's Picture   sandy5fer1    0 Comments   Comments
  • Dell customer service is terrible



    I have not been able to download microsoft silverlight onto my ~2 year old computer making it impossible for me to log onto some of my work websites and now even netflix. I called Dell and first off the service agent from India answered in an unhappy tone and gruffly asked for a number that I had no idea what he was referring to.. Setting the whole tone for the 30 min useless conversation. I try to be a friendly person, but this guy was not making it easy. For what I expect would be a quick fix of them sending me some sort of update package the guy gave me two options an over the phone one... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pfpnshore's Picture   pfpnshore    0 Comments   Comments
  • Dell hates customers!



    Dell shipped me a computer, and as it turned out, it had a bad sound card. Tried calling customer support, and with one exception, the so-called "techs" repeated the same thinhgs that I had already done, trying to "prove" that it was a software fault. The one exception was reverting the computer to original, wiping out everything I had done to set it up. Along the line, I was transferred several times, and hung up on once. I have a stutter, and the people on the other end couldn't speak American well enough to understand me well, and they spent considerable... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Bookman's Picture   Bookman    1 Comments   Comments
  • broken laptop



    I paid Dell almost two hundred dollars to fix the button on my laptop. They were suppose to send me the packaging so I could send it to them well itsl been a week, I was told It would be overnight. I called Dell and the person that is suppose to be able to help me can not speak ENGLISH. I ask to speak to a supervisor and he can not speak ENGLISH. I went online to get information and a chat window pops up and ask if He/She can help me so I typed in my issue. well to my surprise He took ten minutes to type his answer...After ten minutes the words AGENT IS TYPING came across my screen. After... More...
    (Education, Schools)
    Gerard123's Picture   Gerard123    0 Comments   Comments
  • JUST ASKING FOR MONTHLY STATEMENT



    I stop getting a monthly statement from Dell about a year ago.so I tried paying on line .had problems getting my password to work.so I call them to straighten that out.So that was not taken care of.I've tried talking to them to start sending me a monthly statement again,I have yet to see one.So I don't know what amount my payment is or how much I owe them.If I don't pay on time they call .I ask them to send me a monthly statement.I have yet to get one.I will never deal with Dell again.When I pay them off.Never will I buy from them again.And I've been a buyer for maybe 10... More...
    (Miscellaneous)
    HAIRSTYLER57's Picture   HAIRSTYLER57    0 Comments   Comments
  • Customer "Care"



    As a long-time customer of Dell Computer, having purchased multiple computers from Dell, I am very surprised at the poor "customer care" I received when placing an order for a TV over the Black Friday weekend. I felt deliberately deceived by Dell's rep who assured me delivery time in advance of the holiday. The order was placed on this assurance, but when asked to confirm shipping, the rep would not reply after multiple e-mail attempts. Two weeks later, having heard nothing, I called in to check status and was told it will be 30 days out. Why was I not notified this GIFT... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    kabro's Picture   kabro    0 Comments   Comments
  • They suck!



    Dell is horrible! The worst company ever! You would think such a large company would care about their customers, but the DO NOT!!!!!! I had someone make a very large order on my credit card. Im in day three of trying to resolve this. They seem to not care at all! I have been hung up on several times, transferred 15 different times, told different information by every department! I will never purchase anythign from dell or recommend their company! They could care less about us, and you do not even speak to people that you can understand. So they are trained to hand up on you. I hope Karma... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DONTBUYDELL's Picture   DONTBUYDELL    0 Comments   Comments
  • Don't EVER buy a Dell



    I bought an Inspiron 1720 laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a waste of money. The last time I called for support I was so frustrated that I refused to give to pay for support again... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Amac1234's Picture   Amac1234    0 Comments   Comments
  • Dell Customer Service Is AWFUL



    I ordered a new computer, took it's beautiful shiny self out of the box, plugged it in & turned it on and....white screen of nothingness. I called customer service which said it was defective and would send a service rep out who should call me today...it's 5pm no call so I called customer service which said I could exchange my brand-spanking new computer but it would take 10-20 BUSINESS DAYS to replace it and they REFUSED to expedite the shipping, even though it was their fault. They offered to let me buy another new one and expedite the shipping (putting a $1400 charge on... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    denvergal011's Picture   denvergal011    1 Comments   Comments
  • Outright Fraud By Dell



    I ordered an Alienware PC o April 29th, since I was at a place where I could not call on the phone to placem my order, I did it via webchat, I gave the man Juan Alfaro the details of what I wanted, the order was placed, on the 5th of May, i noticed the UUS$2800 dollars that the laptop cost, was taken from my bank, and I still hadn't received an email from Dell confirming my purchase, so I called them when I got home, and the email was sent to me, inmediately i Noticed a copy of Office Home and student which I did not ordered, so I called the modifications department and I told them i... More...
    (Delivery Services)
    gustavo1561's Picture   gustavo1561    0 Comments   Comments
  • Lousy Service



    I ordered a Dell XPS laptop, and when it arrived the keyboard was in Spanish and the keys all linked wrong. No one at Dell could tell us why, and they sent in a replacement that took a few days to arrive. The replacement was the wrong keyboard again. The third keyboard would arrive in three days, and they refused to return my laptop until then without a reason. They have been very unhelpful and difficult to both contact and communicate with. I don't recommended anyone to ever bother with Dell for any reason. It has been a hugely disappointing experience from the beginning and I regret... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    SjVECa's Picture   SjVECa    0 Comments   Comments
  • TV Shipping Nightmare



    My boyfriend and I ordered a TV from Dell.com, the website and confirmation receipt e-mail estimated the delivery date to be within the next 7 business days or earlier. After about 2 weeks of waiting for a delivery that never showed up, we called in. By the way - good luck getting someone who speaks English on their customer care lines. They are all in India, probably being paid a nickel an hour. Anyway I was eventually told they did not know when my TV would be delivered since we live in a smaller town they wont be coming to my city until they fill a whole freight truck and so far we were... More...
    (Cable TV)
    aafloyd's Picture   aafloyd    0 Comments   Comments
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