DELL CUSTOMER SERVICE Consumer Complaints All Reviews

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  • DELL Customer Service: An Unexpected Journey by Dellwon't Fixthings

    The problem was my laptop would not recognise the battery and would not power on, unless plugged in for some reason. First it started off by me trying to contact them about the problem. Twice i rang up, entered my service number in, explained what the problem was, got put through to a 'technician', who then would ask the same questions that i just answered on the automated system, only to then, direct my call to another 'technician'. But it appeared that this wasn't just any technician, it was a mute technician, because he never actually spoke. I could hear noise in... More...
    (Repair Services)
    CT000's Picture   CT000    0 Comments   Comments
  • Poor service scheduling

    At first,when my Inspiron14r's motherboard gave out, I was elated to discover that the warranty was still good and a replacement was coming my way. However, repeated mistakes from tech support led to two scheduling conflicts that I had tried to prevent. So, nearly three weeks later, no repair scheduled. So much for urgency; by now I'm putting serious thought into an ASUS laptop. In summary, Dell support cannot be relied upon for quick and effective service. More...
    (Repair Services)
    venator531's Picture   venator531    0 Comments   Comments


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