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DELL CUSTOMER SERVICE Complaint - Insperion one trash
DELL CUSTOMER SERVICE Complaint

DELL CUSTOMER SERVICE Complaint

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Insperion one trash


I purchased a dell Inspiron one all in one a couple of years ago. I installed all additional software such as antivirus was installed. After about 6 months the computer seemed to go in sleep mode. I had to push the sleep button on the keyboard to get it out of that mode. Upon awakening the monititor would start flashing red, yellow, blue, green colors and I would have to turn it off by clicking the sleep button multiple time. It would finally come up to the windows login screen. I have not been able to update or load anything new on my computer since. I called dells service center several times, as it is supposed to have a warranty. They told me I would have to purchase a support package for $299 in order to find out what's going on with it. I argued with them that it should be covered undery warren ty since I've only had it for 6 months. I attempted to call them a second time after dealing with this another 6 months bringing the total time I've had the computer to a year, I was told yet again that I would have to purchases a support package. I have now been dealing with this problem for about 2 years and have been unable to use the computer the way it was intended when I purchased it. I am very unhappy with this computer and I refuse to spend more money to repair something that should be covered under its warranty. Especially since I only got to enjoy it for about 6 months before having to continuously work with it to do amything on it.


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