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DELL CUSTOMER SERVICE Complaint - Laptop issue inspiron 15Z
DELL CUSTOMER SERVICE Complaint

DELL CUSTOMER SERVICE Complaint

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Laptop issue inspiron 15Z


Service Request Number 898185645

I purchased a laptop and it was delivered on 8/15/2014. The laptop was defective and froze. I contacted Dell support the next day and ran a diagnostic test and discovered that the hard drive was bad. They promised me a replacement and sent me an email. I waited 2 days and no one contacted me. I called on 8/18/2014 and was transferred to three different departments. I was then told that Dell will ship (not deliver) me another laptop in 5 more days. I patiently explained that I need a laptop to complete my work and I cannot wait 5 more days, not including delivery time. No one could help me. It is not my fault that you sold and shipped me a defective product. In my opinion, it should have been thoroughly tested before I waited a week to receive it. I have purchased many products from Dell but no one has stepped up to the plate to take care of the customer. I asked if they had any laptop that was comparable that they could send me and still no one would help. I sent in a complaint form two days ago and I still have not been contacted. I sent a Facebook message to Dell and received no response. I have been a Dell customer for 10 years. I am disappointed with no working computer.


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