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DELL CUSTOMER SERVICE Support Ticket - 4973HW1

DELL CUSTOMER SERVICE Support Ticket

4973HW1

Created By: kaansa2002's Picture kaansa2002 Last Reply: exprt73's Picture exprt73
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

I am really sorry to buy a Dell product. I was thought this is one of the quality brands .But with this customer care, I do not believe that I will buy one more dell product. Refer to below tag number I have delivered one of my laptop to your service in Istanbul Turkey, due to screen issue under warranty. Sometime later I got back it but the issue was same as before .Than after one day later I took it from your service ,I have delivered again to your service .But still I have no information about the product. According to Turkish regulation it is your legal responsibly to give the product back within 20 days. But even it took more than 20 days there is no any feedback from your side. I try to call your people several times it is not possible to reach by phone or there is no reaction .I cannot believe that such a big company under this situation. This is my last hope if someone from global organisation can take care of the issue. Otherwise I will go to authorize council for the subject in Turkey


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