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DELL CUSTOMER SERVICE Support Ticket - Literally the most inadequate, laziest, shameless and customer care I have ever faced.

DELL CUSTOMER SERVICE Support Ticket

Literally the most inadequate, laziest, shameless and customer care I have ever faced.

Created By: mitesh's Picture mitesh Last Reply: mitesh's Picture mitesh
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

Sales team wasted my three weeks and my order is still not processed.
My last order is booked 2 day ago and still it’s in Pre-Production.

They lie all the time, sometimes just to pass the conversation on chat they schedule a call back and never call you again and sometime there are pre-sales people like "Varun Kakazu" who just denied to schedule a call back !.

No one know what they are doing and what the process says. Customer care says talk to sales and sales says we are pre sales and talk to customer care.

From last two weeks they are saying there are some issue and “we don’t have access to the right tool” to find out what the issue is!

What I’m supposed to do here. My flight and presentation I been completely trashed just because I am stuck with dell Canada customer care.

I am in the industry over a decade now and I have seen many mean and inadequate customer care services. This is literally the ‘laziest and shameless’ customer care I have ever faced.

Dell Customer care Canada is a real embarrassment for the community.

PS: My order number 500705793

-- Mitesh


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